Customer Reviews

Exceptional Customer Service

Premises: Good
Staff Attitude: Excellent
Work Carried Out: Excellent
Communication: Excellent
Overall: Excellent
Recommendation: Yes

Lauren Stanton showed exceptional customer service she is an asset to you company.

Saved me £2000

Google review – 5 stars:
Excellent garage – highly recommended. My husband has used Harborne Garage for several years and always had great service. I had been taking our newer car to the original dealer as it was under warranty, but when I was quoted £2000 by Mazda for fixing the catch to hold up the back seat I called Harborne Garage for an opinion. They looked at the car immediately and not only were friendly and welcoming, they fixed the problem within 15 minutes and saved me £2000. Thank you so much Harborne Garage, I will be back for all my future car needs.

Our response:
Thank you for taking the time to leave a review on our page and your kind words. We look forward to seeing you in the future

Really friendly staff

Google review – 5 stars:
Recently bought a second hand bike which the previous owner had lost the key to the lock for and the mechanic here took it off in 2 minutes free of charge. Really friendly staff as well.

Our response:
Glad to hear you are happy with the serviced you received. Thank you for taking the time to leave a lovely review 🙂

Very lovely and helpful!

Google review – 5 stars:
I had my wing mirror smashed whilst parked up. I called Harborne Garage and they were very helpful and were able to squeeze me in that evening. They temporarily fixed my broken wing mirror so it was safe to drive (for free!) and gave me the option to book in for another date ! Very lovely and helpful! Would definitely recommend.

Our response:
Thank you for taking your time to leave us such a nice review. I am glad you were pleased with the service you received. Hope to see you again in the future 🙂

Absolutely fantastic

Google review – 5 stars:
Harborne garage were recommended to me by some friends and were absolutely fantastic! They went above and beyond to help me, after another local garage tried to charge me £730 to replace a fuel tank when all that was needed was a new filler neck! Anne was very kind on the phone and generously offered for a mechanic to do an external examination for free, the car was mended the very next day at a very reasonable price! 5* customer service & I’m so grateful.

Our response:
Thank you for your kind review. We are happy to know you are pleased with the service you received. We are always on hand if you ever need us again. Hope to see you in the future. Thank you 🙂

Delighted with the service

Google review – 5 stars:
We are always delighted with the service, the friendly welcoming staff and the attention to detail. Nothing is too much trouble and they really do ‘go the extra mile’. They have looked after our cars for years and we wouldn’t go anywhere else!

Our response:
Thank you. We really appreciate you taking the time to leave us such a kind review. We are always on hand to help whenever we can! 🙂

Quality workmanship

Google review – 5 stars:
Car went in for an MOT, Service and Cam belt change, the staff kept me informended and up to date during the process, friendly informative staff who where very helpful, backed up by quality workmanship. I Would highly recommend Harborne Garage.

Our response:
Thank you for your kind review. We appreciate you taking the time to do this for us. We are glad you are happy with the service you received and are looking forward to seeing you in the future 🙂

Clear communication

Google review – 5 stars:
Friendly and efficient and did the job. Car repairs always cause me anxiety but really appreciated clear communication and professionalism. (& I thought cost reasonable as willing to pay for quality.)

Our response:
Thank you for your kind review. Really please to know you are happy with the quality of our work and staff. We are always on hand if you ever need us! Look forward to seeing you again in the future 🙂

Fairly priced

Google review – 5 stars:
Really friendly service from everyone and fairly priced, definitely cheaper than any dealer garages around. Took vehicle for MOT there today and had same day service.

Our response:
Thank you for taking the time to write us a nice review, we really appreciate it! Glad to hear you are happy with the service you received from us. Please contact us if you ever need our help 🙂

Really helpful, friendly and efficient garage

Google review – 5 stars:
Really helpful, friendly and efficient garage. I needed my car looking at urgently while on a short visit here and they sorted me out with no hassle. Whatever they are paying their colleagues in reception, it’s probably not enough as they are brilliant! Highly recommended.

Our response:
Thank you for your kind review. We are pleased you are happy with the service we provided you. We will always be happy to help if ever you are in the area again! 🙂

Keyworker Repair

Google review – 5 stars:
Following a break down I was towed to the garage. Been a keyworker they prioritised as stated in their mandate. Unfortunately my car was unrepairable but they did everything they could. I can’t recommend this garage enough. They went above and beyond what would be expected of a garage from the receptionists to the mechanics. Thanks for trying.

Our response:
Thank you for taking the time to write us a lovely review. We are pleased to know you are happy with the service you received, although we was unable to repair your vehicle. We will be happy to assist you in the future, do you wish to use us again. Thank you 🙂

Professional Service

Google review – 5 Stars:
We have used this garage for years and are very happy with the friendly and professional service. They have looked after all our cars very well and always fully inform us of the work and cost. I have never known them to undertake unnecessary work and I feel safe in the knowledge our cars are well maintained by them.

Our response:
Thank you for your lovely feedback/review. We really appreciate you taking the time to do this for us. We are always happy to be at hand whenever you need us and will always do our best to keep you along with all our other customers safe and happy! 🙂

Went above and beyond – From the receptionists to the mechanics’

‘Following a break down I was towed to the garage. Been a keyworker they prioritised as stated in their mandate. Unfortunately my car was unrepairable but they did everything they could. I can’t recommend this garage enough. They went above and beyond what would be expected of a garage from the receptionists to the mechanics. Thanks for trying.’

Highly competent professional garage

‘I have used Harborne Garage for 20 years to service, repair and restore my BMW’s, Audi’s, Mercedes plus the odd classic car. They are a highly competent professional garage.

I think from experience they are much better than the BMW main agents, better equipped, more experienced and can actually repair car rather than just brainlessly fit parts that in my experience often are not needed, being recommended by highly ‘sales incentivised’ service managers. I became exasperated with Sytner Central BMW when my cars were often returned more broken than when I dropped them off! Trim hanging off, handbrakes not even being adjusted on a service, billing me for tappets adjustment on my M5, when they are — in fact — self-adjusting hydraulic! This was compounded by a nonchalant BMW service manager, who thought it unreasonable to complain about a handbrake that would not hold my car on the incline in their own car park after a service!

At just over half the franchised dealer labour rate, better, fair, helpful, long term customer thinking, and a relative bargain to boot. Every garage should take a leaf out of Harborne Garages’s book.’

Really friendly staff

‘Recently bought a second hand bike which the previous owner had lost the key to the lock for and the mechanic here took it off in 2 minutes free of charge. Really friendly staff as well.’

Friendly and efficient

‘Friendly and efficient and did the job. Car repairs always cause me anxiety but really appreciated clear communication and professionalism. (& I thought cost reasonable as willing to pay for quality.)’

Kept me informed and up to date during the process

‘Car went in for an MOT, Service and Cam belt change, the staff kept me informed and up to date during the process, friendly informative staff who where very helpful, backed up by quality workmanship. I Would highly recommend Harborne Garage.’

Excellent service

‘Excellent service. Always helpful and the use of a courtesy vehicle is an added bonus.’

Helpful, friendly and efficient garage

‘Really helpful, friendly and efficient garage. I needed my car looking at urgently while on a short visit here and they sorted me out with no hassle. Whatever they are paying their colleagues in reception, it’s probably not enough as they are brilliant! Highly recommended.’

Second to none

‘The service is second to none and so helpful in all areas to get my van back on the road great team of people and great place to get your car all van done thankyou very much Phil from Taylor wimpy’

Always delighted with the service

‘We are always delighted with the service, the friendly welcoming staff and the attention to detail. Nothing is too much trouble and they really do ‘go the extra mile’. They have looked after our cars for years and we wouldn’t go anywhere else!’

Very thankful for the service

‘Lovely ladies on reception!! Very thankful for the service and advice i received from this garage would recommend to use. Thankyou for your help :)’

Friendly and professional service

‘We have used this garage for years and are very happy with the friendly and professional service. They have looked after all our cars very well and always fully inform us of the work and cost. I have never known them to undertake unnecessary work and I feel safe in the knowledge our cars are well maintained by them.’

Very friendly reception

‘There was a lovely staff member who checked and fixed a tyre pressure issue as quick as the wind, and a very friendly reception. Thank you!’

Amazing service!

‘Amazing service! Very kind and helpful staff, who helped me get the mirror stuck back onto the pad inside the wingmirror case within 5 minutes!’

Really good price

‘Was so pleased with this garage I had a problem with the air conditioning in my car i had to take it back for a better inspection.. they sorted it really quickly and we’re really good priced..the staff were great and polite and and followed all the covid 19 rules and regulations..
So happy will recommend to anyone. 🙂🙂’